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Has anyone had this problem? Trying to start a New Fiscal Year in AccountEdge. Did the whole routine, answering questions. After hitting the last OK button to start the purging process, I get this message "There are one or more Receive Items or unadjusted Sale transactions in the current fiscal year. If you continue with the Start a New Fiscal Year process and record an adjusting entry in the new fiscal year, the cost of sales adjustment will be recorded as an inventory adjustment as of the adjusting entry date in the new fiscal year".
First off, there aren't any such transactions. I've triple checked and ran reports. When we say OK to proceed anyway, the file purges and starts the new year, but at the first verification the file comes back corrupted.
I have called MYOB support and their answer was this "there is a bug in the 2008 version of AccountEdge that makes it think the file is corrupt, when converting to Fiscal Year 08. There is actually nothing wrong with the file, but I am supposed to send in my datafile so they can reset it to stop the error message"
Does that sound ridiculous to anyone else? Not only that, they want me to live without my Datafile for 3-5 days while they fix it. We use AccountEdge for Purchasing, Selling, Payroll, pretty much everything. Just close shop for a Week and don't do any business because of a Bug???

Has anyone received this message yet, and what was your solution or advice from MYOB support?

Any help would be greatly appreciated.
Thank you in advance.
 
Posts: 2 | Registered: Mon February 18 2008Reply With QuoteEdit or Delete MessageReport This Post
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