My company logo and other info at the top of the invoice do not show up when emailed. However, they do show up when printed. I have not been able to locate any help/answers in troubleshooting. Any suggestions?

Hi--I've encountered the same issue. I'm a Mac user, so I don't know if this will make sense in the PC world, but . . .

Instead of choosing the "send to email" option at the bottom of the invoice window, I choose the print option, selecting my customized invoice form in the pull-down menu below the "print" button. Then, when my printer window comes up, instead of printing the form, I save it as a PDF. Then I compose a new email to the client, and attach the PDF to the email. This preserves whatever graphics/logo you've put into your invoice form. Hope this helps!

This is for Win XP MYOB but I think it applies to Mac too.

Is the customized form you are wanting to use the one that is listed first in the "Print" pull down menu (button at bottom of invoices etc.)? - or - are you selecting it via "Select another form" when you do a paper print?

The one that is listed first in that menu is the one that will be used to make the PDF for disk or e-mail. If it is listing the MYOB plain paper... it will only PDF that default form.

There is not a preference setting to change this. What you need to do is open the customized form again. Setup | Customize Forms | and choose the kind of form you have already customized. Select your specific custom form and click customize as if you were going to edit it. Now just click "okay" in that edit window and close the previous window (cancel).

The short drop down print menu should now be listing your custom form and then the "select another form"
Try the save to disk and/or email again to see if that fixes it.


Dan

another victim:
I tried dan's solution with no effect.Thought it was just the email but I also can't print my invoices on my custom form without a huge black box blocking out the word "invoice" and all the numbers in the document. I can make a workaround pdf like "nashville" but it is not my custom form. Just upgraded to OS 10.4.1 and new mac. everything worked on the old OS and appeared to work on this one all but this. Anyone?

Hi Anne

It sounds like this thread is encompassing numerous issues with logos on forms & printing & PDFs.

1. If your custom logo is not printing/PDFing at all:
Make sure MYOB is using the custom form you created and not the default forms. i.e. are other text/fields you have customized printing? Getting it to use the right form is not as simple & obvious as one would hope.

2. If the output is your custom form but the logo is not there or is messed up:
Try reformatting the original logo and reinserting it. Work with size, DPI, & format (Pict or BMP). Make sure that all the layers (if applicable) to the form you are customizing are correct and not overlapping.

3. Logo prints on plain paper fine but comes out ugly as PDF (E-mail or Send to disk):
Unfortunately it seems that MYOB Inc. only includes a sub par PDF component in the program. On this discussion board & in the FAQ they have repeatedly suggested you choose print and then "Save as PDF" (Mac OS X) to get better PDF results.
It is an extra step and a hassle but it works. I would think you could get fancy on Mac and set up some automation, folder actions, and/or apple script to take these PDF's and auto attach them to new email.
On XP "Save as PDF" is not part of the OS but if you have Acrobat or a scanner that installed Paper Port or an add on like PDFCreator www.pdfforge.org then it is just a matter of choosing that printer in the print dialog.


Dan

This message has been edited. Last edited by: Dan R,

"Unfortunately it seems that MYOB Inc. only includes a sub par PDF component in the program. On this discussion board & in the FAQ they have repeatedly suggested you choose print and then "Save as PDF" (Mac OS X) to get better PDF results.
It is an extra step and a hassle but it works."

-Dan R.

That's odd.
I always choose print, select an Adobe postscript printer, and then "save as PDF" and it comes out low rez and awful looking every single time. As last resort I have tried importing different formats (ie. pdf, jpeg, tiff and pict), nothing works. Always my settings are at least 300 dpi or higher. I have tried so many approaches to solve this issue.

Anyone have any idea why? And why would MYOB use a sup-par pdf component in the first place? This has been an incredible waste of time. Sorry to vent but I've just about given up.


Thanks,

Sherry F.

Anyone have any idea why? And why would MYOB use a sup-par pdf component in the first place? This has been an incredible waste of time. Sorry to vent but I've just about given up.

Compared with other small accounting packages such as: Peachtree, QuickBooks, OWP . . . MYOB has a better graphic reports, and it sometimes take more time to print MYOB accounting reports.

Nowady, accountants have to do a lot more than just pure bookkeeping works and I've been reading all of the resent changes in the small accounting software really shocked me.

My answer to your question is: The market determines the prices of the accounting software, and when the prices get better, we might have a chance to see MYOB put more money to get better graphic reports, and for now, the most logical solution is to search for another package that would assist you in creating good graphic reports.