I keep getting the error "someone else has already signed on with the same user ID". This happens when I get locked with a report and can't get back in. We tried to have everyone exit the system but it seems MYOB still thinks my ID is active. Any suggestions how to free up the user ID?

With everyone out of MYOB, use Windows Explorer (My Computer) and open the folder where the MYOB data file is, and look for the lock files - they will have an .flk extension. Delete them all if possible. They will start with "Lock..." or "Access...". You should then be able to open MYOB under your username.

(This applies to Windows, AccountEdge on the Mac may have a similar solution).

Regards
Mike

Hope I'm asking this in th right place: I'm getting an "In order to do this you must be the only person using this data file" message when I try to verify the data file. There are the Access01.flk, Access51.flk and Lock0001.flk files with the myob data file. Try to delete them in the usual way and they won't. Have found that using a bit of software called "Unlocker" will delete them but they're back as soon as I re-open the file. No one else uses this computer, (I'm Administrator). Help please!

When anyone signs in to MYOB these files are created. When everyone is signed out again they are normally deleted.

If you are the only person signed in and you are getting this message, then it's possible you have an external application accessing MYOB as well, which won't show up as a user on the active workstations list.

If that's the case here, this app needs to be closed before you can carry out the tasks that require single-user access.

Thanks Mikeopolo - apologies for not responding before; I missed the fact that you had replied.

In the meantime I have found out that if I log-on in safe mode there is no problem. How do I find out which app might be using MYOB? There's nothing that I know of that needs to use it. Is it likely to be one of the "start-up" programs? Could disable all those to see if that solves the problem?

Thanks in advance - will check the forum daily!

For Windows operating systems, try using Process Explorer, which has a search facility to find which process has a file open.

http://technet.microsoft.com/e...ernals/bb896653.aspx

Regards
Mike

Thanks very much for your quick response. Have run Process Explorer - not too sure what I'm looking for but the only reference I can find on there is to the MYOB file itself when it's running. Any suggestions please? Can send the txt version of the PE screen if it help. Thanks again.